Report a problem
Last updated 1 September 2026
Fastest fix
Email evident.tenders@gmail.com with your workspace email, company name, what went wrong, what you expected to happen and any tender deadline. Do not include passwords, card details or unnecessary confidential buyer documents.
What to report
Report payment not activating, sign-in trouble, upload failures, export problems, incorrect AI drafts, missing evidence, broken pages or anything that blocks a tender response. If the issue affects an active deadline, put “urgent deadline” in the email subject.
AI draft problems
If an answer looks wrong, tell us which question it was for and which approved evidence was selected. Evident is designed to show missing evidence clearly; if it invents, overstates or hides uncertainty, that is a product problem we want to fix.
Billing problems
If you paid but your plan did not update, include the billing email used at Stripe and the Evident workspace email. Evident does not receive card numbers, so never send card details by email.